Upjoin Consulting [Major Sales Training, Advisory Selling Training, Professional Selling Training, Time Management Training, Team Building Training, Customer Service Training, Business Etiquette Training]

Code Course Name Course Overview

No.UPJ-SK-001

Professional Selling Skills - Let Customers Say “Sell it to Me!”

Sales people should minimize unnecessary steps and time to get the most out of face-to-face sales call. This course will explain in detail five steps of professional selling: Opening, Investigation, Feature & Benefit, Objection Handling and Conclusion. The course enables you:

   ·To understand and make flexible use of your own selling style to better meet customer needs.
   ·To make sufficient sales preparation and set your sales objectives (SMART).
   ·To make a good opening, draw and sustain buyer's attention and develop customer's interest.
   ·To obtain key information of a customer by asking questions, watching their body language, and studying their real needs, concerns, and buying motives.
   ·To respond to customer's objection in a professional way and understand fundamentals and practices in handling them.
   ·To identify buying signals and understand the very timing to obtain customer's commitment to conclude a deal
　

No.UPJ-SK-002

Successful Telesales Skills

The course helps trainees master a whole set of telesales skills, and build effective behaviours in telesales, from initial contact, understanding customer needs, identifying buying signals, handling customer's objections to concluding a deal.

   ·The training course is based on circumstances familiar to all and will be presented in a lively but logical way.
   ·The effective telesales process helps you make well-prepared and focused calls to maximize the effect of each call.
   ·Provides a set of skills to eliminate hurdles in telephone calls. They help you handle those critical objections in communication with your target clients
　

No.UPJ-SK-003

Winning Negotiation Skills

Negotiation is a process where two or more parties communicate terms and conditions to each other, with a view to entering into a deal satisfying all parties in an authorized scope. The course provides negotiation skills to employees at all levels, enabling them:

   ·To fully understand and master how to define their objective, priority, bottom line, and key point of a negotiation so as to achieve an ideal and win-win result.
   ·To use various skills and body language in negotiation and avoid emotional acts that may lead to pointless argument.
   ·To deal with threat and ultimatum and break deadlock using methods taught in the training manual.

　

　

Who Should Attend
   ·The course is designed not only for beginners, but also for experienced salespeople, who wish to improve their selling skills continuously, build up and develop professional and effective customer relations.
   ·The course also applies to company executives as well as non-sales staff in need of sales knowledge.

　

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