Code Course Name Course Overview No.UPJ-CS-001 Quality Customer Service The behavior of a customer-service person may have worse effects on customers' attitudes and sales results than expected. This course examines some seemingly simple but critical issues with some vivid examples:    ·What is the most professional and effective behavior in dealing with customers?    ·Create affinity, listen to customer, find their needs by asking appropriate questions, and offer quality service to meet their needs.    ·Depict the concept of “PERFECT” service, handle challenge and customer's problem properly, and facilitate sales through service. 　 No.UPJ-CS-002 Professional Business Etiquette Service standardization and improvement of front line service have a direct bearing on the organization's overall image and profit. This course helps you recognize the importance of business etiquette and explain what is good business etiquette:    ·What is a standard professional image? (Dress code on various occasions, professional manner and appearance)    ·How can you impress the customer favourably? (Handshaking, greetings, and customer visiting, etc.)    ·Product demonstration and phone conversation etiquette (visual, audio, and language) to enhance your ability to leverage language and non-language means in business communication.

Who Should Attend    ·All employees, particularly the front-line staff members who interface with customers directly, including customer service staff, sales representatives, service engineers, assistants as well as their managers and directors    ·The course can also be used as an additional program on customer service for sales beginners to learn and review

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